Revolutionizing Communication: Lotte Department Store Introduces SKT AI Interpreter for Foreign Tourists

The Introduction of SKT AI Interpreter Enhances Communication with Foreign Tourists at Lotte Department Store

In a bid to enhance communication and improve the overall experience for foreign tourists and shoppers, Lotte Department Store has introduced the SKT AI interpreter, known as “Transcocker.” This innovative solution has had a significant impact on various aspects of the store, revolutionizing communication and accessibility within the premises.

Improved Communication

The Transcocker system has greatly improved communication between foreign tourists and store employees at Lotte Department Store. With the ability to provide simultaneous interpretation in 13 different languages, this groundbreaking solution allows tourists to ask questions in their native language and receive real-time translations. As a result, tourists can easily navigate the store, seek assistance, and make inquiries, fostering a more welcoming and inclusive environment.

Enhanced Customer Service

The introduction of the AI interpreter at Lotte Department Store has significantly elevated the level of customer service provided to foreign customers. With effective communication facilitated by the Transcocker system, store employees can better understand the needs of foreign customers and offer personalized services. Whether it’s product recommendations, directions, or resolving inquiries, the Transcocker system ensures accurate and useful information is provided, resulting in a more satisfying shopping experience.

Improved Convenience for Foreign Shoppers

The implementation of the Transcocker system has made shopping at Lotte Department Store more convenient for foreign customers. By eliminating language barriers, foreign shoppers can easily explore the store, inquire about products, and make purchases without relying on external translation services or facing language difficulties. This enhanced convenience not only attracts more foreign shoppers but also encourages them to spend more time browsing and making purchases.

Positive Brand Image

The introduction of the SKT AI interpreter has contributed to the establishment of a positive brand image for Lotte Department Store. By providing a seamless shopping experience for foreign customers and demonstrating a commitment to inclusivity, the store has positioned itself as a customer-centric and welcoming destination. This positive perception can lead to increased customer loyalty, positive word-of-mouth, and a competitive advantage in the retail market.

Potential for Business Expansion

The success of the Transcocker system at Lotte Department Store opens up opportunities for other companies, including SKT, to expand the use of AI interpreters in various industries. With positive feedback from the retail sector and proven benefits, AI interpreter technology can be applied in transportation, accommodation, public services, tourist attractions, and other fields. This expansion not only enhances the overall experience for foreign visitors but also contributes to the growth of the Korean tourism industry.

As Lotte Department Store embraces the SKT AI interpreter ‘Transcocker’ to enhance communication, customer service, convenience, brand image, and business expansion, the innovative effects of this solution are evident. By bridging the language gap and creating a more inclusive and welcoming environment for foreign tourists and shoppers, the technology has successfully revolutionized the way people interact and engage within the store. With continuous advancements in AI technology, the future of AI interpretation holds the potential to further strengthen global connectivity and promote cultural exchange.

The Effect of SKT AI Interpreter on Communication with Foreign Tourists at Lotte Department Store

The introduction of the SKT AI interpreter, “Transcocker,” at Lotte Department Store has had a profound effect on communication with foreign tourists and shoppers. This innovative technology has brought about significant improvements in various aspects, enhancing the overall experience for both customers and employees.

Enhanced Communication and Understanding

The effect of the SKT AI interpreter is evident in the enhanced communication and understanding between foreign tourists and store employees at Lotte Department Store. With the ability to provide real-time translations in multiple languages, the Transcocker system enables seamless communication, allowing tourists to ask questions, seek assistance, and receive immediate responses in their native language. This improved communication fosters a welcoming and inclusive environment, making foreign tourists feel more comfortable and valued.

Improved Customer Service and Satisfaction

The effect of the AI interpreter on customer service at Lotte Department Store is remarkable. With the Transcocker system in place, store employees can effectively cater to the needs of foreign customers, understand their preferences, and provide personalized assistance. The ability to communicate in the customers’ native language enables employees to offer accurate product recommendations, provide directions, and address inquiries promptly. As a result, foreign customers experience a higher level of satisfaction, leading to increased loyalty and positive word-of-mouth.

Increased Convenience and Accessibility

The effect of the SKT AI interpreter on convenience and accessibility for foreign shoppers is significant. By eliminating language barriers, the Transcocker system allows foreign customers to navigate the store, inquire about products, and make purchases with ease. This increased convenience not only saves time but also enhances the overall shopping experience. Foreign shoppers can confidently explore the store, find the items they desire, and interact with store employees without the need for external translation services. The improved accessibility attracts more foreign shoppers and encourages them to spend more time and money at Lotte Department Store.

Positive Brand Image and Reputation

The effect of the AI interpreter on Lotte Department Store’s brand image and reputation is highly favorable. By demonstrating a commitment to inclusivity and providing a seamless shopping experience for foreign customers, the store has positioned itself as a customer-centric and forward-thinking establishment. This positive brand image not only attracts more foreign tourists but also enhances the store’s reputation within the retail industry. Lotte Department Store is recognized as a welcoming destination that values diversity and strives to meet the needs of a global customer base.

Potential for Business Growth and Expansion

The effect of the SKT AI interpreter extends beyond the immediate benefits for Lotte Department Store. The successful implementation of the Transcocker system paves the way for other companies to adopt similar AI interpreter technologies. This opens up opportunities for business growth and expansion in various industries, such as transportation, accommodation, public services, and tourist attractions. The positive reception and proven advantages of AI interpreter technology in the retail sector serve as a catalyst for its wider adoption, contributing to the overall growth of the Korean tourism industry.

The effect of the SKT AI interpreter, “Transcocker,” at Lotte Department Store is undeniable. The enhanced communication, improved customer service, increased convenience, positive brand image, and potential for business growth are all direct outcomes of this innovative technology. By leveraging AI interpretation, Lotte Department Store has created a more inclusive and welcoming environment for foreign tourists and shoppers, fostering positive experiences and establishing itself as a leader in customer-centric retail.