Revolutionizing Business Efficiency: Pegasystems Launches AI Assistant ‘Knowledge Buddy’

Pegasystems Launches AI-Based Assistant ‘Knowledge Buddy’ for Businesses

Pegasystems, a US-based software company, has announced the release of an AI-based assistant called “Knowledge Buddy” for businesses. This assistant is designed to help businesses integrate and access data from various sources, addressing the challenge of scattered information within organizations.

Solving the Scattered Information Problem

Many organizations face the issue of scattered information, where necessary data is spread across documents, wikis, and file sharing platforms. This leads to employees wasting valuable time searching for and classifying information, hindering their ability to provide efficient customer service and complete tasks.

Don Schuerman, CTO and Vice President of Product Strategy and Marketing at Pegasystems, explains the importance of addressing this challenge. He states, “The need to classify and search for information that is often scattered across documents, wikis, or file sharing platforms wastes valuable time for employees, impeding their ability to provide customer service or complete tasks.”

Introducing Knowledge Buddy: The AI-Based Assistant

Knowledge Buddy, the AI-based assistant developed by Pegasystems, collects data from various sources, including documents, wikis, and file sharing platforms. By doing so, it provides quick and easy access to necessary information, saving employees’ valuable time.

This solution simplifies the data access process, improving productivity and efficiency within organizations. It acts as a centralized platform for accessing information, making it easier for employees to find and utilize the data they need.

Enhancing Customer Service and Workflow Efficiency

Don Schuerman highlights the significance of Knowledge Buddy in improving customer service and promoting more efficient workflows. He states, “Knowledge Buddy plays a central role in accessing information, making it easier for employees to find and utilize the data they need, ultimately improving customer service and driving more efficient workflows.”

With Knowledge Buddy, organizations can manage and utilize data more effectively, addressing the problem of data fragmentation. This solution saves employees’ time and contributes to a more systematic and efficient work environment.

Revolutionizing Data Access and Management

Pegasystems’ Knowledge Buddy brings innovation to data access and management within businesses. By improving the information retrieval process and enhancing collaboration and knowledge sharing, this AI-based assistant revolutionizes the way organizations access and utilize data.

With its generative AI technology, Knowledge Buddy provides valuable tools for data management and utilization. It simplifies the data access process, saves employees’ time, and contributes to a more systematic and efficient work environment.

The Future of Business Efficiency

Knowledge Buddy, the AI-based assistant from Pegasystems, is set to transform data access and management within businesses. By addressing the challenge of scattered information and providing quick access to necessary data, this solution enhances productivity, efficiency, and customer service.

Organizations can now streamline their information retrieval processes, strengthen collaboration, and improve workflow efficiency with Knowledge Buddy. It is a valuable tool in the ever-evolving landscape of data management and utilization.