Pega Systems Unveils ‘Knowledge Buddy’: The AI Assistant Revolutionizing Business Operations

Pega Systems Launches AI-Based Assistant ‘Knowledge Buddy’ for Businesses

Pega Systems, a US-based software company, has announced the release of their AI-based assistant called ‘Knowledge Buddy’ designed specifically for businesses. The assistant aims to simplify everyday tasks by providing concise and relevant guidance to employees and customers, allowing them to access necessary information more easily.

Streamlining Information Access

Knowledge Buddy addresses the problem of scattered information within organizations. According to Don Schuerman, CTO and SVP of Product Strategy and Marketing at Pega Systems, employees often waste valuable time searching for documents, wikis, and shared files. With Knowledge Buddy, this information can be extracted and presented as clear and concise guidance, which can be directly inserted into customer service and operational portals.

Integration and Configurability

The knowledge buddy-based bot can be integrated with customer-facing websites and chatbots, enabling businesses to provide necessary information without relying on call centers. Additionally, organizations can configure the tool to suit various use cases, such as responding to marketing inquiries and integrating with internal or external channels.

Enterprise Support Functionality

One of the key strengths of Knowledge Buddy is its enterprise-grade functionality. Don Schuerman emphasizes that the tool provides features like content auditing, security, and other important functionalities required by large businesses. It seamlessly integrates with the organization’s own knowledge repository, ensuring accurate answers that can be traced back to the source content and documents.

Targeting Existing Customers

Pega Systems plans to sell Knowledge Buddy to its existing customer base, complementing their mission-critical workflow applications. The company recognizes the need for stable and efficient tools to enhance information management within organizations.

Competition and Concerns

Knowledge Buddy enters a market where there is a growing interest in generative AI technology. Competitors like Amazon Q and Microsoft Copilot have also launched similar AI assistants. However, concerns exist regarding the accuracy and reliability of generative AI tools. According to research conducted by Stanford University, tracing the sources of information used in large language models is difficult, and the lack of transparency may limit the adoption of such tools within organizations.

Pega Systems aims to address these concerns by offering an enterprise tool that prioritizes accuracy, traceability, and security. The goal of Knowledge Buddy is to simplify information access, support efficient workflow, and empower employees and customers with the knowledge they need to perform their tasks effectively.